English translation: This Privacy Policy is an English translation of the original Spanish version. In the event of any discrepancy, inconsistency or conflict between the Spanish and English versions, the Spanish version shall prevail and be legally binding.
At ADANAIR S.L. (hereinafter, “ADANAIR”), we respect the privacy of individuals with whom we maintain a professional, commercial or contractual relationship and are committed to protecting their personal data in accordance with applicable legislation.
Through this Privacy Policy and Data Protection Policy, we provide information on how we process personal data that we may receive or collect through our website www.adanair.com, by email, telephone, messaging systems or other communication channels, as well as in the context of our commercial and contractual relationships.
This Policy explains what data we may process, the purposes for which we process it, the legal basis for each processing activity, how long we retain it, who may receive it and what rights you may exercise.
The data controller responsible for the processing of personal data carried out by ADANAIR is:
Company name: ADANAIR S.L.
Tax Identification Number (NIF): B-98657257
Registered office: C/ San Rafael 13B1, 46970 Alaquàs (Valencia), Spain
Data protection contact email: rgpd@adanair.com
Website: https://www.adanair.com/
For any queries regarding the processing of personal data or to exercise your rights, you may contact us at rgpd@adanair.com.
Depending on the relationship we have with you and the communication channel used, we may process different categories of personal data, including:
ADANAIR does not generally request special categories of personal data through its contact channels. We ask you not to provide such information unless it is strictly necessary and there is an appropriate legal basis for processing it.
The personal data processed by ADANAIR may be obtained directly from the data subject or, in certain circumstances, from other persons or legitimate sources.
We may receive data, among other means, when you:
Where personal data has not been obtained directly from the data subject, ADANAIR will process such data in accordance with applicable legislation and provide the relevant information where required.
If you provide us with personal data relating to another person, you must ensure that you are entitled to provide such data and, where applicable, that the person concerned has been informed about the processing.
ADANAIR will process personal data for specific, explicit and legitimate purposes and on the appropriate legal basis in each case.
When you contact ADANAIR through a form, email, telephone, messaging system or other channel, we may process your data in order to:
Depending on the circumstances, the legal basis will be the consent of the data subject, the performance of pre-contractual measures at the request of the data subject, or the legitimate interests pursued by ADANAIR.
When you request commercial information, a quotation or proposal, or engage in discussions with ADANAIR with a view to entering into a potential contractual relationship, we will process your data to manage the pre-contractual relationship, prepare proposals and quotations, conduct commercial follow-up and handle requests relating to our products and services.
The legal basis will be the performance of pre-contractual measures at the request of the data subject.
Where a contractual relationship exists with ADANAIR, we will process the data necessary to manage and perform such relationship, including, where applicable, the provision of services, support, related communications, invoicing, administration, management of the commercial relationship and incident management.
The legal basis will be the performance of the contract and, where applicable, compliance with legal obligations applicable to ADANAIR.
In certain cases, telephone conversations with ADANAIR may be recorded for purposes of security, monitoring, incident management and improving the quality of our services, where necessary and in accordance with applicable legislation.
Where a call is to be recorded, the caller will be informed of this circumstance and, where required, of the purpose of the recording and the rights available to them.
The legal basis for such processing may be the legitimate interests pursued by ADANAIR in relation to security, quality and the proper provision of services, or consent where legally required.
Recordings will be retained for the period necessary to fulfil the purpose for which they were made and, where applicable, for the period necessary to evidence or manage potential incidents, complaints or liabilities.
Where you have subscribed to our newsletter or provided the relevant consent, we may use your contact details to send you commercial communications, news, information about products and services, and other content relating to ADANAIR's activities.
The legal basis will be the consent of the data subject, which may be withdrawn at any time.
Where a prior contractual relationship exists and the requirements established by applicable legislation are met, ADANAIR may send commercial communications relating to its own products or services that are similar to those previously contracted, in all cases providing a simple and free mechanism to object to receiving such communications.
ADANAIR provides technology and software services that may incorporate artificial intelligence (AI) functionalities.
These functionalities may use AI models operated on infrastructure owned or controlled by ADANAIR or dedicated to ADANAIR, as well as AI models or services provided by third parties.
Where a functionality uses an internal or local AI model, processing is carried out on infrastructure under the control of ADANAIR or on dedicated servers, without the data entered being sent to external AI model providers for processing.
Certain functionalities may use AI models provided by third parties. In such cases, data entered by the user into the relevant functionality may be transmitted to the applicable external provider in order to provide the requested service.
The type of model used for each functionality will be indicated by ADANAIR where applicable.
Such providers may act as data processors or sub-processors, where applicable. ADANAIR will implement the appropriate measures and enter into the necessary agreements in accordance with applicable data protection legislation.
Where the use of an external model involves an international transfer of personal data, such transfer will be carried out in accordance with the requirements of the GDPR and using the applicable transfer mechanism.
Users should avoid entering personal data into artificial intelligence functionalities where such data is not necessary for the use of the relevant functionality.
Where ADANAIR acts as a data processor on behalf of a customer, the processing of data entered into AI functionalities will also be governed by the relevant agreement, Data Processing Agreement (DPA) and specific service terms.
The terms governing the operation, permitted use, verification of results and liability relating to AI functionalities are additionally set out in the General Terms and Conditions and, where applicable, in the specific terms applicable to each service.
In certain software, hosting, support, development or technology services, ADANAIR may process personal data on behalf of its customers.
In such cases, ADANAIR will act as a data processor where applicable and will process the data in accordance with the documented instructions of the relevant data controller.
The obligations, purposes, categories of data, security measures, sub-processing arrangements and other applicable conditions will be established in the relevant agreement or Data Processing Agreement (DPA).
This Privacy Policy primarily describes processing activities in which ADANAIR acts as the data controller and does not replace the applicable DPA where ADANAIR acts as a data processor.
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, subsequently, for the periods necessary to address potential legal, contractual, administrative or tax liabilities.
In general:
Where certain data must be retained for an additional period due to a legal obligation, it will be appropriately restricted and may only be processed for the purpose of addressing the liabilities arising from such retention.
ADANAIR may allow access to certain personal data by service providers that provide services necessary for the operation of our business, such as hosting, technological infrastructure, maintenance, communications, support, professional services, security, administrative management or other auxiliary services.
Where such providers act on behalf of ADANAIR and have access to personal data as data processors or sub-processors, the safeguards required by applicable legislation will be implemented and the appropriate agreements will be entered into.
Data may also be disclosed to public administrations, courts, tribunals, authorities, public bodies or third parties where there is a legal obligation to do so or where such disclosure is necessary and legally justified.
ADANAIR does not sell or commercially exploit personal data by providing it to third parties.
Some of the technology providers used by ADANAIR, including certain artificial intelligence service providers, may be established in countries outside the European Economic Area or may involve access to data from such countries.
Where an international transfer of personal data takes place, ADANAIR will implement the mechanisms and safeguards required under the GDPR, such as an adequacy decision adopted by the European Commission, Standard Contractual Clauses or other legally recognised transfer mechanisms.
Information concerning providers, services and transfer mechanisms may be updated when the technologies or services used by ADANAIR change.
ADANAIR implements appropriate technical and organisational measures to protect personal data against loss, destruction, alteration, unauthorised access or any other form of unlawful processing, taking into account the state of the art, the nature of the data processed and the risks associated with the processing.
These measures are reviewed and updated where necessary to maintain an appropriate level of security.
However, no information system or transmission of data over the Internet can guarantee absolute security. Therefore, ADANAIR cannot guarantee the complete absence of unauthorised access or security incidents caused by circumstances beyond its control.
You may exercise the following rights against ADANAIR, subject to the conditions established by applicable legislation:
Right of access: to know whether ADANAIR is processing your personal data and to obtain information about such processing.
Right to rectification: to request the correction of inaccurate personal data or the completion of incomplete data.
Right to erasure: to request the deletion of your personal data where the circumstances established by law apply.
Right to restriction of processing: to request that the processing of your data be restricted in the circumstances established by law.
Right to object: to object to certain processing activities in the circumstances provided for by law, particularly where processing is based on legitimate interests or is carried out for direct marketing purposes.
Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format, or to request its transmission to another controller where the legally established requirements are met.
Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
You may exercise your rights free of charge by submitting a request to:
ADANAIR S.L.
C/ San Rafael 13B1
46970 Alaquàs (Valencia), Spain
Email: rgpd@adanair.com
Your request should specify the right you wish to exercise and provide the information necessary for us to identify you and properly handle your request.
As a general rule, it is not necessary to attach a copy of your identity document. Where there are reasonable doubts regarding the identity of the person making the request, ADANAIR may request additional information necessary to verify their identity.
If you believe that the processing of your personal data by ADANAIR does not comply with applicable legislation or that your request to exercise your rights has not been properly addressed, you may lodge a complaint with the competent supervisory authority.
In Spain, the competent supervisory authority is:
Spanish Data Protection Agency (AEPD)
Website: https://www.aepd.es/
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
Information telephone: +34 900 293 183
The ADANAIR website and services are primarily intended for professionals, companies and other organisations.
ADANAIR does not knowingly request personal data from minors through its website.
If a minor has provided personal data to ADANAIR without the authorisation that may be required, their legal representatives may request its deletion through the contact channels indicated in this Policy.
ADANAIR may modify this Privacy Policy where necessary to adapt it to changes in legislation, case law, technology, organisational circumstances or the data processing activities carried out by ADANAIR.
The version published on the website at any given time shall be the applicable version.
Last updated: October 2026.